Tools & Methods
Pareto Charts
By David M. Williams, PhD Harvardx course Practical Improvement Science in Health Care with the Institute for Healthcare Improvement. Have you ever heard
Histograms
By David M. Williams, PhD Harvardx course Practical Improvement Science in Health Care with the Institute for Healthcare Improvement. Understanding variation is one
Stratification
By David M. Williams, PhD Harvardx course Practical Improvement Science in Health Care with the Institute for Healthcare Improvement. Frequently, when you look
Cause and Effect Diagrams
By David M. Williams, PhD Harvardx course Practical Improvement Science in Health Care with the Institute for Healthcare Improvement. A common challenge for
Standardized Symbols – Laundry Care Labels
Have you ever paid attention to the labels on your clothes? Every garment you own comes with a care label: dry clean only,
Small Tests, Collaborative Learning, & Mr. Potato Head
For the last few weeks, I have been testing an experiential exercise to quickly train large groups to use rapid cycle, small
The Trouble With Relying on Expert Answers & Not Your Own
Recently, I had one of those “a-ha” moments with a client as we were working through improving a key process in his
Developing Clear Aim Statements
The Institute for Healthcare Improvement (IHI) held its 20th Annual National Forum on Quality Improvement in Health Care in Nashville, TN this
Put on Your Thinking Hats
One of the saddest events I have had to witness with management teams is watching potentially good ideas die on the table