Tools & Methods
Assessing of Progress in Making Quality an Organizational Strategy
How will your leadership team know if your organization is progressing to create a system for improvement? The following guidelines are designed
Capturing Improvement Needs
by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every
Working Backward from the Customer
by David M. Williams, Ph.D. I love barbeque. Texas is known for our love of the craft and everyone has a favorite place.
How to Assess and Reboot
by David M. Williams, Ph.D. Photo by İrfan Simsar on Unsplash Whether you are a leader in a new role or one wanting
Using Your Vector of Measures to Guide Action
By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts Source: Mecklenburg EMS Agency, Charlotte, NC, USA One of
Prioritizing Improvement Efforts
By David M. Williams, Ph.D. Making changes to a process is essential to improvement. Improvement efforts require chartering projects that will impact
Drilling Down into Aggregate Data
By David M. Williams, Ph.D. Every organization tracks a family of measures with data from various moments of time. The list of
Scenario Planning – Probability in Uncertainty
By David M. Williams, Ph.D. Photo by Luis Quintero on Unsplash Camp Gladiator is a $60 million dollar Austin fitness company started
Benchmarking – How do we compare?
By David M. Williams, Ph.D. No one likes to talk about dying. Sudden death due to heart disease occurs 250,000 times
Back-of-the-Envelope Problem Solving
By David M. Williams, Ph.D. The Breakthrough Series Collaborative model is an improvement learning system that brings teams together to pursue a