Tools & Methods

November 1, 2024

Assessing of Progress in Making Quality an Organizational Strategy

How will your leadership team know if your organization is progressing to create a system for improvement? The following guidelines are designed

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March 5, 2021

Capturing Improvement Needs

by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every

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Working Backward from the Customer

by David M. Williams, Ph.D. I love barbeque. Texas is known for our love of the craft and everyone has a favorite place.

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February 7, 2021

How to Assess and Reboot

by David M. Williams, Ph.D. Photo by İrfan Simsar on Unsplash Whether you are a leader in a new role or one wanting

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Using Your Vector of Measures to Guide Action

By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts Source: Mecklenburg EMS Agency, Charlotte, NC, USA One of

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October 4, 2020

Prioritizing Improvement Efforts

By David M. Williams, Ph.D. Making changes to a process is essential to improvement. Improvement efforts require chartering projects that will impact

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Drilling Down into Aggregate Data

By David M. Williams, Ph.D. Every organization tracks a family of measures with data from various moments of time. The list of

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September 4, 2020

Scenario Planning – Probability in Uncertainty

By David M. Williams, Ph.D. Photo by Luis Quintero on Unsplash Camp Gladiator is a $60 million dollar Austin fitness company started

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August 6, 2020

Benchmarking – How do we compare?

By David M. Williams, Ph.D.   No one likes to talk about dying. Sudden death due to heart disease occurs 250,000 times

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Back-of-the-Envelope Problem Solving

By David M. Williams, Ph.D. The Breakthrough Series Collaborative model is an improvement learning system that brings teams together to pursue a

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