David M. Williams
Standardized Symbols – Laundry Care Labels
Have you ever paid attention to the labels on your clothes? Every garment you own comes with a care label: dry clean only,
The Deming Dive
I’m a continuous student. I learn through doing and reading about ideas presented from various perspectives. As part of my ongoing development
Small Tests, Collaborative Learning, & Mr. Potato Head
For the last few weeks, I have been testing an experiential exercise to quickly train large groups to use rapid cycle, small
Definition of Quality – In the Eyes of the Beholder?
For almost 15 years, I’ve been driving the same old Jeep (1996 Jeep Cherokee SE). I’m not a big driver, so it
The Trouble With Relying on Expert Answers & Not Your Own
Recently, I had one of those “a-ha” moments with a client as we were working through improving a key process in his
Developing Clear Aim Statements
The Institute for Healthcare Improvement (IHI) held its 20th Annual National Forum on Quality Improvement in Health Care in Nashville, TN this
Put on Your Thinking Hats
One of the saddest events I have had to witness with management teams is watching potentially good ideas die on the table