David M. Williams

November 1, 2024

Assessing of Progress in Making Quality an Organizational Strategy

How will your leadership team know if your organization is progressing to create a system for improvement? The following guidelines are designed

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April 1, 2024

Quality as a Organizational Strategy (QOS)

Organizational improvers have experienced the benefits of applying improvement science and the related tools and methods to solve problems that matter. Now,

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December 1, 2023

Questions to Ask Your Ambulance System

  The Dallas Morning News (2016, Sept) reported that half to two-thirds of city general funds are used for police, fire, and

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January 2, 2023

Start Here. Establish Formal Improvement Efforts

By David M. Williams, Ph.D. Where do you start your journey to adopt Quality as an Organizational Strategy (QOS)? It’s tempting to

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Operational Definition of Improvement

By David M. Williams, Ph.D. “What is YOUR definition of ‘improvement’?” she asked. The leadership team just finished reviewing the improvement efforts

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March 5, 2021

Capturing Improvement Needs

by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every

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Working Backward from the Customer

by David M. Williams, Ph.D. I love barbeque. Texas is known for our love of the craft and everyone has a favorite place.

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February 7, 2021

How to Assess and Reboot

by David M. Williams, Ph.D. Photo by İrfan Simsar on Unsplash Whether you are a leader in a new role or one wanting

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Using Your Vector of Measures to Guide Action

By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts Source: Mecklenburg EMS Agency, Charlotte, NC, USA One of

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October 4, 2020

Prioritizing Improvement Efforts

By David M. Williams, Ph.D. Making changes to a process is essential to improvement. Improvement efforts require chartering projects that will impact

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