Quality as an Organizational Strategy (QOS)
Leadership’s Learning System
Many leadership teams begin by establishing their own learning systems. David A. Garvin defines a learning organization as “an organization skilled at
Why do some leaders choose change?
What causes a leadership team to decide to embrace change and begin adopting quality as a strategy? Many leaders and organizations do
Assessing of Progress in Making Quality an Organizational Strategy
How will your leadership team know if your organization is progressing to create a system for improvement? The following guidelines are designed
Quality as a Organizational Strategy (QOS)
Organizational improvers have experienced the benefits of applying improvement science and the related tools and methods to solve problems that matter. Now,
Start Here. Establish Formal Improvement Efforts
By David M. Williams, Ph.D. Where do you start your journey to adopt Quality as an Organizational Strategy (QOS)? It’s tempting to
Operational Definition of Improvement
By David M. Williams, Ph.D. “What is YOUR definition of ‘improvement’?” she asked. The leadership team just finished reviewing the improvement efforts
Capturing Improvement Needs
by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every
How to Assess and Reboot
by David M. Williams, Ph.D. Photo by İrfan Simsar on Unsplash Whether you are a leader in a new role or one wanting
Using Your Vector of Measures to Guide Action
By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts Source: Mecklenburg EMS Agency, Charlotte, NC, USA One of
Prioritizing Improvement Efforts
By David M. Williams, Ph.D. Making changes to a process is essential to improvement. Improvement efforts require chartering projects that will impact