Variation
Operational Definition of Improvement
By David M. Williams, Ph.D. “What is YOUR definition of ‘improvement’?” she asked. The leadership team just finished reviewing the improvement efforts
How to Assess and Reboot
by David M. Williams, Ph.D. Photo by İrfan Simsar on Unsplash Whether you are a leader in a new role or one wanting
Using Your Vector of Measures to Guide Action
By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts Source: Mecklenburg EMS Agency, Charlotte, NC, USA One of
Drilling Down into Aggregate Data
By David M. Williams, Ph.D. Every organization tracks a family of measures with data from various moments of time. The list of
Benchmarking – How do we compare?
By David M. Williams, Ph.D. No one likes to talk about dying. Sudden death due to heart disease occurs 250,000 times
Problem-Solving by Learning From the Process
By David M. Williams, Ph.D. Photo by Bluehouse Skis on Unsplash Let’s face it…patient care documentation is not the most enjoyable aspect of
Control Charts – What’s in a name?
by David M. Williams, Ph.D. Provost & Murray. (2010). Health Care Data Guide. Figure 14.18. P. 127 Have you taken one of
Hand Washing, Standard Work, and PDSA Testing
By David M Williams, PhD Photo by Curology on Unsplash Many changes we want to implement in daily practice appear obvious and simple. It’s easy
How many data points do I need?
by David M. Williams, Ph.D. This is part of a series of blog posts on measurement for improvement. You can read them
Coin Spin PDSA Exercise
By David M. Williams, PhD Several years ago, I was facilitating an improvement learning session and planned to use an exercise to help