Donald M. Berwick, MD
This is a brilliant book! It is stunning in its comprehensiveness and references, and it uses Dr. Deming’s systems view so well as a backbone. I think this will become the defining text in the field.
This is a brilliant book! It is stunning in its comprehensiveness and references, and it uses Dr. Deming’s systems view so well as a backbone. I think this will become the defining text in the field.