Developing Quality
as a Strategy

An approach to leading organizations with improvement science that delivers results and meaningful work.

Biweekly Learning Labs- September 9, 23, October 7, 21, November 4, 18

Two 1:1 advising sessions

A virtual leadership series for senior healthcare executives

Organizations have invested heavily in quality and improvement for decades. Dedicated roles, training programs, and projects are now common across the industry. And yet, results often remain uneven, progress can feel slow, and spread is difficult to achieve.

This leadership series is designed for leaders who are accountable for quality and system performance and want a clearer, more disciplined way to develop quality across the system.

Grounded in improvement science and built on Quality as an Organizational Strategy (QOS), this program helps leaders make sense of their current reality, envision how quality should function as a system, and design practical next steps—starting from where they are today.

Read our paper in Frontiers in Health Services (Open Access): https://www.frontiersin.org/journals/health-services/articles/10.3389/frhs.2026.1726688/full

Secure Your Spot

Format
Live, cohort-based virtual series

Dates
Biweekly Learning Labs- September 9, 23, October 7, 21, November 4, 18
Two 1:1 advising sessions

Time
12:00–2:00 PM ET (10:00–12:00 PM PT)

Price
$1,750 per participant

Register Now

Who This Is For

Designed for leaders ready to think differently about building a system of improvement.

Participants typically have prior exposure to quality and want to build on their in-house improvement training and targeted project-based efforts toward organization-wide results.

Senior Leaders

People with responsibility for quality, safety, excellence, or system performance

Chief Quality Officers

Both new and experienced CQOs looking to strengthen their quality approach

Improvement Leaders

Those asking: “How do we get better at getting better?”

Program structure

Six live zoom learning labs

Peer-to-peer discussion and activities

Methods and exercises to test in your organization

1:1 advising

Access to examples and best practices

Agenda Overview

Session 1 – Building on where you are and leading with improvement science

Introduction to quality as a strategy and the leadership activities
Understand how the four components of improvement science apply to leading

Session 2 – Getting better at results-driven improvement

Harvest active and important improvement efforts
Stand up improvement efforts for results and learning

Session 3 – Clarifying purpose and understanding patient users

Clarify and communicate the organization’s purpose
Understand your primary users and their expectations

Session 4 – Developing a systems view (System Maps / Measures)

Visualize your organization as a system of linked processes
Define a vector of useful measures displayed together

Session 5 – Gathering and using intelligence

Gather and create sources of information about the need you serve
Create a system to capture, sort, and use intelligence

Session 6 – Planning to improve and operate

Leverage a method to relate objectives to the places and space to change
Use intelligence and measurement to select and plan to improve or operate