Systems
Capturing Improvement Needs
by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every
Working Backward from the Customer
by David M. Williams, Ph.D. I love barbeque. Texas is known for our love of the craft and everyone has a favorite place.
Using Your Vector of Measures to Guide Action
By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts Source: Mecklenburg EMS Agency, Charlotte, NC, USA One of
Back-of-the-Envelope Problem Solving
By David M. Williams, Ph.D. The Breakthrough Series Collaborative model is an improvement learning system that brings teams together to pursue a
Problem-Solving by Learning From the Process
By David M. Williams, Ph.D. Photo by Bluehouse Skis on Unsplash Let’s face it…patient care documentation is not the most enjoyable aspect of
What’s the worst thing you’ve ever seen?
By David M Williams, PhD Photo by Benjamin Voros on Unsplash I’m not the best at small talk. A closet introvert, I’m
QOS: Activity 2 – Organization Viewed as a System
by David M. Williams, Ph.D. In a recent blog post (here), I shared how Dr. Deming’s theory of Organizations Viewed as a
New Article – Leading Quality Across a System
The role of Chief Quality Officer (CQO) has emerged across North America and now globally over the last several years. No universal