Systems

March 5, 2021

Capturing Improvement Needs

by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every

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Working Backward from the Customer

by David M. Williams, Ph.D. I love barbeque. Texas is known for our love of the craft and everyone has a favorite place.

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February 7, 2021

Using Your Vector of Measures to Guide Action

By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts Source: Mecklenburg EMS Agency, Charlotte, NC, USA One of

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August 6, 2020

Back-of-the-Envelope Problem Solving

By David M. Williams, Ph.D. The Breakthrough Series Collaborative model is an improvement learning system that brings teams together to pursue a

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July 2, 2020

Problem-Solving by Learning From the Process

By David M. Williams, Ph.D. Photo by Bluehouse Skis on Unsplash Let’s face it…patient care documentation is not the most enjoyable aspect of

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April 30, 2020

Shhh…Leaders Don’t Talk about Systems Thinking

by David M. Williams, PhD                                  

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April 2, 2020

What’s the worst thing you’ve ever seen?

By David M Williams, PhD Photo by Benjamin Voros on Unsplash I’m not the best at small talk. A closet introvert, I’m

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October 1, 2019

QOS: Activity 2 – Organization Viewed as a System

by David M. Williams, Ph.D. In a recent blog post (here), I shared how Dr. Deming’s theory of Organizations Viewed as a

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December 4, 2018

New Article – Leading Quality Across a System

The role of Chief Quality Officer (CQO) has emerged across North America and now globally over the last several years. No universal

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