Information Gathering

March 5, 2021

Capturing Improvement Needs

by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every

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August 6, 2020

Benchmarking – How do we compare?

By David M. Williams, Ph.D.   No one likes to talk about dying. Sudden death due to heart disease occurs 250,000 times

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October 1, 2019

QOS: Activity 3 – System for Obtaining Information

by David M. Williams, Ph.D. In a recent blog post (here), I shared how Dr. Deming’s theory of Organizations Viewed as a

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