Information Gathering
March 5, 2021
Capturing Improvement Needs
by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every
August 6, 2020
Benchmarking – How do we compare?
By David M. Williams, Ph.D. No one likes to talk about dying. Sudden death due to heart disease occurs 250,000 times
October 1, 2019
QOS: Activity 3 – System for Obtaining Information
by David M. Williams, Ph.D. In a recent blog post (here), I shared how Dr. Deming’s theory of Organizations Viewed as a